Frequently Asked Questions

Below you’ll find quick answers to common questions about our products, shipping, returns, payments, and support.

1. Are your products genuine?

Yes. We source all products from trusted suppliers and inspect items for quality before shipping.

2. How long does order processing take?

All orders are processed within 1–3 business days. Orders placed after 5 PM (PST) are handled the next business day.

3. How long does shipping take?

Once shipped, orders arrive in approximately 4–7 business days. Total delivery time is usually 5–10 business days.

4. Do you offer free shipping?

Yes. All orders ship for free within the United States. No minimum amount required.

5. Where do you ship?

We currently ship only within the United States.

6. What payment methods do you accept?

We accept Visa and MasterCard credit/debit cards.

7. What is your return policy?

We offer a 14-day return window from the delivery date. Items must be unused and in original condition unless defective. Refunds are issued within 7 business days after inspection.

8. What if my item arrives damaged?

If your product arrives damaged, email us within 48 hours with photos and your order number. We will offer a replacement or refund review.

9. Do you offer order tracking?

Yes. Once shipped, you will receive a tracking number by email.

10. How do I contact customer support?

You can contact us anytime by email or during business hours by phone.

Business Information

Business Name: LUXURY GENTS LLC

Website: https://giftgadgetsusa.shop

Email: giftgadgetsusa2025@gmail.com

Phone: +1 (888) 440-2255

Address: 1232 Ancestra Dr, Fountain, CO 80817, USA

Online Orders: Available seven days a week

Business Hours: Mon–Fri: 10 AM – 5 PM