Last updated: September 15, 2026
We want you to end up with the right filter. If something is not right, here is exactly how returns work.
The short version
You have 30 days from delivery to return an item. It must be unused, unopened, and in its original packaging. You cover return shipping. We refund to your original payment method within 5 to 10 business days of receiving the item.
What can be returned
Filters that are still sealed in their original, unopened packaging, within 30 days of delivery.
For health and safety reasons we cannot accept a return on a filter that has been opened or installed, unless it arrived damaged, defective, or was not the item you ordered. A filter carries water you drink, so once the seal is broken we cannot resell it.
If you bought a multi-pack and opened only one cartridge, you can return the remaining sealed cartridges for a partial refund.
Damaged, defective, or wrong item
If your order arrives damaged, is defective, or is not what you ordered, we cover everything. Email support@giftgadgetsusa.shop within 30 days of delivery with your order number and a photo of the item and packaging. We will send a prepaid return label and ship a replacement or issue a full refund, whichever you prefer. You will not pay return shipping in these cases.
How to start a return
- Email support@giftgadgetsusa.shop with your order number and which items you want to return.
- We will reply with return instructions and the return address. Please wait for this before shipping anything back, so we can match your parcel to your order.
- Ship the item back in its original packaging. We recommend a tracked service, because we cannot refund a return that never arrives.
Return shipping costs
For a standard change-of-mind return, you pay return postage. The original shipping cost is not refunded, though as all our orders ship free there is usually nothing to deduct.
For a damaged, defective, or incorrect item, we pay return postage.
Refunds
Once your return arrives and passes inspection, we issue the refund to your original payment method within 5 to 10 business days. Your bank or card issuer may take a few additional days to show it. We will email you when the refund is sent.
We do not charge a restocking fee.
Cancelling an order
If your order has not shipped yet, email support@giftgadgetsusa.shop and we will cancel it and refund you in full. Once it has shipped it has to be handled as a return.
Exchanges
The fastest way to swap to a different filter is to return the original for a refund and place a new order, so you are not waiting on our inspection before the right filter ships.
Contact
Email: support@giftgadgetsusa.shop
Address: 1187 N Western Ave, Los Angeles, CA 90029, United States