Enter your order number and the email address you used at checkout to see the current status of your order.
Where do I find my order number?
It is in the subject line and the first line of your order confirmation email, written as a number such as 1042. You can enter it with or without the # symbol. If you have an account with us, every order is also listed under My account.
What each status means
- Processing — payment cleared and we are picking and packing your filter. This normally lasts 1 to 2 business days.
- Completed — your order has shipped. Carrier tracking is emailed to you at this point, so check your inbox and your spam folder.
- On hold — we are waiting on something, usually a payment confirmation. We will email you if we need anything.
- Cancelled or Refunded — the order was stopped and any payment has been returned to your original payment method.
Where is my carrier tracking?
This page shows the status of your order with us. The carrier tracking number, which tells you where the parcel is right now, is sent by email as soon as your order ships.
If it has been more than 2 business days since you ordered and you have had no dispatch email, check your spam folder first, then email us and we will chase it. Full timings are in our Shipping Policy.
Still stuck?
Email support@giftgadgetsusa.shop with your order number and we will reply within 1 business day, Monday to Friday. If tracking shows your parcel as delivered but you do not have it, see our Refund and Returns Policy for what happens next.